Refund and shipping policy
This policy explains how delivery, cancellation, replacements and refunds work for orders placed directly with Honeyy Natturall Carre Private Limited. If you bought from one of our dealers, contact the dealer first; we will help if the problem is with the product itself.
1. Delivery
- We supply through our dealers, and where there is no dealer yet we arrange to send the order to you by courier or transport.
- The dispatch date and any delivery charge are told to you when the order is confirmed.
- Delays caused by weather, festivals, strikes or transport problems are outside our control, but we keep you informed.
2. Cancellation
- You can cancel an order for a full refund before it is dispatched.
- Once dispatched, an order cannot be cancelled, but section 3 still applies.
3. Replacements
Because feed supplements cannot be resold once opened, we do not take back opened packs or returns for a change of mind. We replace the product or refund you if:
- the pack arrives damaged, leaking or tampered with;
- you receive the wrong product or quantity;
- the product has a genuine quality problem, for example it is spoiled or past its expiry date.
How to raise it: WhatsApp or call +91 99137 96655, or email info@honeynaturalcare.in, within 48 hours of delivery, with your order details and photos or a video of the product and packaging. Keep the product until we have checked it.
4. Refunds
- Approved refunds are paid within 5 to 7 working days to the original payment method, or by bank transfer for cash payments.
- Your bank may take a few more days to show the amount.
- Delivery charges are refunded when the problem was our fault.
5. Contact
For any question about an order, WhatsApp or call +91 99137 96655 or email info@honeynaturalcare.in.